Organization Development & Training
 

Professional Development

UW Medicine Service Excellence

UW Medicine Service Excellence is an introductory workshop that will enhance your customer service.

During the UW Medicine Service Excellence workshop* participants will:

  • Identify elements of outstanding customer service.
  • Learn a variety of tools to enhance service excellence. Practice applying them to daily work interactions with patients, families and colleagues.
  • Understand the importance of listening and taking action for service recovery.
  • Solidify a commitment to providing outstanding service to every patient and every colleague, every time.

*Please Note: The Putting Patients First workshop name has changed to UW Medicine Service Excellence as of December 2015. The curriculum remains the same. This professional development opportunity is designed to support both those in leadership and in front-line service delivery roles.

 

Dates Offerings Times Register
November 16, 2017 Fall 8:30 pm - 12:30 pm

Email registration

or

Self-registration

 

December 19, 2017 Fall 12:30 pm - 4:30 pm

Email registration

or

Self-registration

 

January 18, 2018 Fall 12:30 pm - 4:30 pm

Email registration

or

Self-registration

 

If you can't launch the above self-registration link follow these

self-registration instructions.

[to top]