Organization Development & Training (ODT)

Hiring for Excellence

What does it mean to "hire for service excellence"?

  • We screen all candidates for all open positions to ensure they have experience with delivery of excellent service.
  • We ask situational and behavioral questions of all candidates to ensure they are oriented to deliver excellent service.
  • We ensure that candidates for all open positions understand the UWMC expectations for service excellence.

How do we do this?

  • Telephone screening
  • Behavioral interviewing tools
  • Reference checks on the top two candidates for each position

Do you have some interviewing tools to help me?

Telephone Screening Interview Tool:

https://www.washington.edu/admin/hr/jobs/mgr/tools/telescreen.html

Behavioral Interviewing Tools:

https://www.washington.edu/admin/hr/jobs/mgr/tools/behavorial.html

Who do I call for more information about hiring for service excellence?

UWMC Human Resources: (206) 598-6116

Who do I call for training on hiring for service excellence?

UWMC Organization Development & Training: (206) 598-6118

  • Kurt O'Brien (206) 598-1826

UW Professional & Organziational Development: (206) 543-1957

  • Elizabeth Warick (206) 543-0108

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