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What is Service Recovery?
Each and every member of the UWMC faculty and staff should always do our best to recover from any service breakdown.
Our goals are to:
Through an endowment established by a gift to the University of Washington Academic Medical Center (UW Medicine), a Service Recovery program has been established to assist in recovering from service breakdowns.
Resources available to you include:
Other remedies may be appropriate if we need to recover from a substantial service breakdown. The UWMC Patient Relations Representative has been designated as the coordinator for our UWMC Service Recovery efforts.
For further information, whom do I contact?
Contact: Bo Secord, UWMC Manager for Patient Relations
UWMC Administrative Policy:
and click on "Service Recovery Program Policy."
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